3 Tips from Champion Customer Representative
Last week I called a Customer Service of one company. They took couple of minutes and solved my problem. The call was full of ‘Thanks’ and ‘apology’ and lot of other formal words. I started wondering how can a company who hires thousands of employees to talk to customers (many of them are angry customers), make sure that representative is always polite and uses formal terms from start till end.
I spoke to one of the my friend who has worked at more than one back-office-company-customer-care-company. Here are few interesting ideas which he shared with me.
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